To establish a tailor made language course and to avoid any expensive under- or over-learning it is essential to carefully determine your business needs and the skills your employees have.

EEA gives guidance and support to companies in choosing the appropriate language training courses for their employees.

The different ways and stages of a Training Needs Analysis depend to a great deal on the job related duties of the trainees. In hotels and airlines it is normally the larger groups of 'front-line' staff who are most frequently in contact with the foreign language speaking customers.
When analyzing your training needs we first design a custom TNA-Matrix to have an instrument for decisions on the tools to be applied in different stages of the TNA:

Note that the Instruments and Components of a TNA-Matrix may look different for your business.

With a custom TNA-Matrix we are able to identify the targets or areas on which basis the analysis will be made.
Together with your Human Resource or Training Department we will then coordinate the necessary steps to perform the analysis and produce respective aids and materials.

Depending on the target instruments as isolated in the TNA-Matrix the practical work to establish your training needs may then take from two days up to one week.

Our TNA-Report builds the basis for a tailored CLT design and not at last for a successful investment of the corporate client.

The results of our Training Needs Analysis will be reflected in a comprehensive TNA-Report along with our recommendation on how to establish an effective Corporate Language Training to help your employees to perform the identified tasks in your chosen language that they are unable to do now.